This policy covers personal information we collect through our own website — mainly from people who contact us through a form, by email, or by phone, and from ordinary website analytics. It does not cover data held inside systems we build for clients; that data is governed by the relevant client's own privacy practices.

We keep data collection to what we genuinely need. That is:

• Contact details you give us — your name, email address, phone number, and the message or project details you send through a contact form, email, or WhatsApp.
• Business information you choose to share when discussing a possible project.
• Usage data — basic, mostly aggregated analytics about how the site is used, such as pages visited, approximate location, device and browser type, and referring source.
• Cookies and similar technologies used to make the site work and to understand usage (see "Cookies & analytics" below).

We do not intentionally collect sensitive personal information through this website, and we ask that you don't send it to us through the contact form.

We use the information above to:

• Respond to your enquiry and discuss whether and how we can help.
• Provide, and follow up on, the services you ask us about.
• Operate, maintain, and improve the website and our services.
• Keep records of our communications and comply with our legal obligations.

We rely on your consent (when you contact us), our legitimate interest in running and improving our business, and, where relevant, the steps needed to enter into or perform an agreement with you.

Your information is stored using reputable third-party service providers — for example, email, hosting, form, and analytics tools — who process it on our behalf. We take reasonable technical and organisational measures to protect it. No method of transmission or storage is ever completely secure, and we don't claim otherwise.

We keep personal information only as long as we reasonably need it for the purposes above — typically for the duration of our conversation or engagement and a reasonable period afterwards — and then delete or anonymise it, unless we're required to keep it longer by law.

We do not sell, rent, or trade your personal information. We share it only with the service providers who help us operate (such as our email, hosting, and analytics tools), and only so they can perform those services for us, or where we're required to by law.

The site uses a small number of cookies and similar technologies to function properly and to understand, in aggregate, how it's used so we can improve it. You can control or clear cookies through your browser settings; blocking some may affect how parts of the site work.

You can ask us to show you the personal information we hold about you, correct it if it's wrong, or delete it. To make any of these requests — including deletion — email us at contact@naksha.agency and we'll action reasonable requests promptly. You can also opt out of non-essential communications at any time.

This website and our services are meant for businesses and are not directed at children. We don't knowingly collect personal information from children.

We may update this Privacy Policy from time to time. The current version is always published here at naksha.agency, with the "Last updated" date at the top. Material changes will be reflected here.

For any privacy question or request, contact us at contact@naksha.agency. We'll respond honestly and as quickly as we reasonably can.