Naksha provides digital products and services including website development, custom software, CRM and lead-management systems, workflow automation, applied AI systems, analytics, conversion optimization, and related hosting, maintenance and support. The exact deliverables, timelines, and fees for any engagement are defined in the individual project agreement, proposal, statement of work, or quotation for that project (the "Project Agreement").

These public Terms apply to every engagement alongside the relevant Project Agreement. Where a signed Project Agreement expressly says something different, that specific agreement controls for that project. These Terms fill the gaps; they do not override what you and we have agreed in writing for your project.

Naksha builds on its own proprietary platform, frameworks, libraries, reusable components, tooling, and accelerators developed over time and across projects (together, the "Naksha Platform"). The Naksha Platform is the foundation we reuse to deliver work faster and more reliably, and it is our property.

Unless a separate written agreement expressly provides otherwise and is paid for, Naksha retains all ownership of, and all intellectual-property rights in, the source code, the underlying Naksha Platform, its frameworks, admin systems, and reusable components — including anything of that kind created or configured during your project.

What you receive under standard project pricing is a licence, not ownership of the platform: on full payment, the client is granted a non-exclusive, perpetual, worldwide licence to use the deployed website, application, or system delivered to them for their own business purposes. That licence covers the working product as delivered.

Source code, admin frameworks, and underlying Naksha Platform components are NOT transferred as part of standard project pricing. Full source-code handover, a broader licence, or assignment of intellectual property is available where you want it — as a separate licensing arrangement, quoted individually. If that matters to you, tell us up front and we'll price it transparently before work begins.

This section applies equally across every service line — a custom CRM, an automation, an AI system, or a website all sit on the Naksha Platform, and the same ownership and licence terms apply to each.

You own what is genuinely yours: your content, your business data, your brand assets you provided, and your domain name. Naksha does not claim ownership of any of these.

You are never locked out of your own information. On reasonable request, Naksha will provide a reasonable export of your site content and business data in a common, usable format, so you can take your information with you. This applies whether or not you continue working with us.

Some deliverables include components we did not create — for example themes, open-source libraries, fonts, plugins, hosting and infrastructure services, payment and messaging providers, stock imagery, and AI-generated assets.

These third-party components remain subject to their own respective licences and terms. They are not owned by Naksha and are not transferred or sub-licensed by us beyond what those third-party licences already permit. Where a component carries an ongoing cost or licence obligation, that is yours to maintain unless we have agreed otherwise in writing.

Project work begins on receipt of the agreed advance. Scheduling, resourcing, and delivery timelines are set from the date the advance is received, not the date of the proposal.

Advances are non-refundable to the extent of work already commenced or resources already committed. Where a project is paused or cancelled by the client, any balance is assessed against work performed to that point.

Hosting, maintenance, and support are billed separately as agreed — for example, as a monthly or annual plan. Access to hosting, ongoing platform services, and support depends on the client's account being current. If payments for these services lapse, we may suspend the corresponding services after reasonable notice.

Unless stated otherwise, quoted fees are exclusive of applicable taxes, and third-party costs (such as domains, hosting, paid APIs, or licences) are billed at cost or as set out in the Project Agreement.

Late payment: invoices are due within fourteen (14) days of issue unless the Project Agreement states otherwise. Overdue amounts may incur a late fee, and ongoing services (hosting, maintenance, and support) may be paused until the account is cleared.

Until final payment is received in full, any website, application, or system delivered to you remains licensed on a revocable basis only. The full, perpetual licence to use the delivered product (as described in the Intellectual Property section above) vests only on receipt of full payment.

Where Naksha provides a hosted site or system, we may suspend, restrict, or take down the hosted product after reasonable written notice if payment is overdue. Continued hosting and operation of the product depend on the client's account remaining current.

Where Naksha hosts or maintains your site or system, and you are on an active plan, that plan typically covers hosting, SSL, backups, security monitoring, and technical support, at the level and response times described in your plan or Project Agreement.

If you end your maintenance or hosting arrangement, we will hand over cleanly: your content, your business data, and access to your domain are yours, and we will help you move them. What does not transfer is the underlying Naksha Platform, its source code, and its reusable components — those remain Naksha's property, exactly as set out in the Intellectual Property section above, unless a separate handover has been agreed and paid for.

A good build needs a responsive client. You agree to provide the content, access, approvals, and information we reasonably need, in good time, and to keep any credentials you hold secure.

You are responsible for the accuracy and legality of the content and data you provide, and for ensuring you have the rights to use it. You agree not to use anything we build for unlawful purposes, and to comply with the terms of any third-party services connected to your project.

Delays in providing what we need, or changes in scope, may affect timelines and cost; we'll flag that honestly rather than absorb it silently.

Your project includes two (2) rounds of revision as standard, unless your Project Agreement states otherwise. Revisions beyond that, or changes to previously agreed requirements, are treated as additional billable work and quoted for your approval before we proceed.

Work is deemed accepted if no written objection is raised within seven (7) days after delivery or staging review. This keeps projects moving and gives both sides a clear line for sign-off. Reporting a genuine defect after acceptance is, of course, a different matter from requesting new scope.

We take pride in the quality of what we build, and we'll correct genuine defects in the delivered work for a reasonable period as set out in your Project Agreement.

Beyond that, and to the extent permitted by law, services and deliverables are provided "as is". We do not promise specific business outcomes — rankings, traffic, leads, conversions, or revenue depend on many factors outside our control, and we will never guarantee a number. We do not warrant that any software will be uninterrupted or entirely error-free, or that third-party services will always be available.

Naksha reserves the right to showcase completed projects — including visuals, a description of the work, and a link — in its portfolio, case studies, and marketing, and to state that it worked with you.

If you'd prefer we didn't, that's fine: where a separate confidentiality or non-disclosure agreement is in place, or where you tell us in writing before the work is published, we will not feature the project.

Both sides may share non-public information during a project. Each of us agrees to keep the other's confidential information confidential, to use it only for the purpose of the engagement, and not to disclose it to others except to team members or service providers who need it and are held to similar obligations.

This does not cover information that is or becomes public through no fault of the receiving party, was already known, is independently developed, or must be disclosed by law.

Where Naksha processes personal data on your behalf — for example, enquiries captured by a form or contacts in a CRM we build — we process it to deliver the agreed services and take reasonable measures to keep it secure.

How Naksha handles personal data collected through its own website is described in our Privacy Policy. For personal data within your systems, you remain responsible as the controller of that data, including for the lawful basis on which it was collected.

To the maximum extent permitted by law, Naksha is not liable for any indirect, incidental, special, or consequential losses — including lost profits, lost revenue, lost data, or business interruption — arising out of or connected with the services or these Terms.

Naksha's total aggregate liability for any claim arising out of a project is limited to the fees actually paid by the client to Naksha for that specific project. Nothing in these Terms limits any liability that cannot be limited by law.

If you are unresponsive, or fail to provide the content, access, or approvals we need to proceed, for a continuous period of thirty (30) days, Naksha may pause or close the project.

Work completed up to that point remains billable. Restarting a paused project may require a re-mobilisation fee, quoted at the time, and is subject to our availability.

These Terms apply for as long as you use this website or engage Naksha. Either party may end an engagement as set out in the relevant Project Agreement.

On termination, accrued fees remain payable, the licence to use the delivered product continues only where it has been fully paid for, and each party returns or deletes the other's confidential information on request. The Intellectual Property, Limitation of Liability, and Confidentiality sections survive termination.

Neither party is responsible for delays or failures caused by events beyond its reasonable control — for example, outages of third-party infrastructure or services, network or power failures, natural events, or government action. Affected obligations are paused for the duration of the event.

We may update these Terms from time to time — for example, as our services evolve. The current version is always the one published at naksha.agency, with the "Last updated" date shown at the top. Continuing to use the website or our services after an update means you accept the revised Terms. Your signed Project Agreement is not changed by an update to these public Terms.

These Terms are governed by the laws of India. The courts at the place of Naksha's principal operation shall have exclusive jurisdiction over any dispute arising out of or in connection with these Terms or any engagement, subject to any dispute-resolution process agreed in a specific Project Agreement.

Questions about these Terms? Write to us at contact@naksha.agency, or reach out through naksha.agency. We'd rather answer a question plainly than have you guess.