Hospitality · Solution
Enquiries
Enquiries arrive from five places and land nowhere, so the guest books the property that replied first.
Who this is for
Properties where enquiries scatter across WhatsApp, Instagram DMs, phone calls and the website, and follow-up depends on who remembers.
You'll recognise this if —
- 01
Enquiries live in personal WhatsApp chats and DMs nobody owns.
- 02
No single inbox means no single owner — enquiries die quietly.
- 03
There's no structured second touch, and most bookings convert on one.
- 04
The owner can't see how many enquiries are open or stuck.
What we build
The system that closes the gap.
- One inbox for every enquiry source with an owner and an SLA
- A pipeline with real stages from enquiry to booking
- Automatic follow-up on WhatsApp and email
- A guest and enquiry history that isn't in someone's phone
- An owner view of open, converting and stuck enquiries
One connected journey
- Enquiry
- Owner assigned
- Follow-up
- Booking
- Guest record
- Analytics
What changes
- No enquiry depends on someone remembering it.
- Every enquiry has an owner and a next action.
- The owner sees the pipeline without asking reception.
FAQ
Questions owners actually ask
Can it pull enquiries from WhatsApp and Instagram into one place?
Yes — that's the whole point. Enquiries from your website, WhatsApp, Instagram and calls land in one pipeline with the source recorded, so nothing stays trapped in a staff member's personal chat.
How does this stop guests booking elsewhere?
By making sure the first reply is fast and owned, and the second reply actually happens. Most guests book whoever answered and followed up — a structured enquiry CRM makes that you, consistently, instead of whoever happened to be free.
Is this different from a direct booking system?
They're complementary. A direct booking system takes the booking on your site; an enquiry CRM makes sure the enquiries that don't book instantly are captured, owned and followed up. Many properties need both, and we sequence whichever leaks most first.
See exactly where this is costing you.
The capability behind it
CRM & lead management →Every lead, from every channel, in one pipeline that nobody has to remember.
The industry hub
Hospitality →You're not losing bookings because your site looks old — you're losing them between enquiry and confirmation.
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